I`ll start by saying I used to LOVE this place until I started to order regularly from here. After a few shipments, I started receiving damaged, dirty, wrong sizes in shipments. Their prices were good. Then they decided to hike them up (which put them at par with all the other sample sale sites) customer service was not helpful and management was even worse. They lost a good buying customer here. Better luck to others.
Proschat community was fun
Consseconds sold and bad customer service
After spending thousands of dollars here, I have finally seen the light. I pay for things that suddenly go out of stock when I go to ship my cart. They dont get refunded to my credit card but to store credit so I have to keep spending money at this poor excuse for an online retailer.
The shipping and handling costs are outrageous ($20 initial and $1 for each subsequent item) and used to be outweighed by the good deals, but those have gone to the wind as well. Things are popping up at double the price they once were.
The customer support is rude and they dont use individual names so you can`t actually ask to speak to the person that has been treating you rudely.
ConsCustomer Service is rude, unwilling to help
Outrageous Shipping costs
Second-hand and/or damaged items
Long wait times for items (nearly 2 weeks before shipping!)
Do not provide store credit as promised
Do not refund CC
Copy and paste product descriptions - plagiarism
I was a loyal patron of RTC for over six months, spending thousands of dollars and telling everybody how fantastic it was. Times have changed. I received a number of damaged or incorrect items in addition to having multiple items canceled weeks after initially ordering due to `overselling`. The customer service used to be amazing, but now the employees as well as the owners have taken to treating loyal customers with disdain. It seems as though any customer service issue is treated as the fault of the customer and dealt with reluctantly only after multiple attempts at resolution.
ConsAwful customer service
High rate of flawed product
Without a doubt, RedTagCrazy is a fashion-dummy`s dream! High quality clothing and incredibly friendly, helpful staff make looking great simple and rewarding. No more WalMart sales rack items for you!
If you are a fashionista, you will be stunned by the extremely low prices on high-end, name brand items. You might even decide to redo your wardrobe.
Once you purchase an item, you have the option to ship your cart immediately, or hold your item, for up to a week, and continue to add to it. This second choice will save you tons of bucks on shipping. (Each additional item ships for only .99 cents.)
ProsChickChat lets you ask questions to staff and talk live with other customers
Share photos of your favorite things under the `Photos` tab.
Enter contests for RedTagCrazy Cash (store credit), which are always a hoot.
Read pages of blogs written by customers with photos of their RTC clothing stash.
ConsAfter five months of being an active customer, I have yet to find the downside. Honestly, I don`t think one exists.