DILLYEO REVIEWS

Ordered a bathing suit coverup from Dillyeo - received it in a timely manner, but it was just a horrible fitting `dress/coverup`. I emailed them in order to return it and received an email back with an address in Chicago to return it to. The dress cost me $10 (no shipping/handling charge), the UPS (w/tracking) cost me $9.87 - I should have just kept the d@mn thing. I just checked the UPS website - go figure, no such business at the address/business moved. I can`t believe I got scammed. Once I get the coverup back, I`ll contact BBB and my bank and have this money refunded to me immediately while they investigate. Never again will I buy from them!!!

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I ordered the Mystery bag in the end of july and paid $5 shipping. It took 17 days for the envelope with one pair of earrings to arrive. I called the customer service twice.
It is a scam the earrings definitely are not worth $98. Don`t buy a waste of money and time.

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I ordered three jewelry mystery bags from them on 7/10/12. $5 shipping, took about ten days to arrive in an envelope. $5. It said it was supposed to be of $99 value, but the earrings I recieved were not worth any more than $30.
The other two packages have not arrived yet, it`s been a month. I have sent emails to their support team, and keep getting them returned as undeliverable. I`ll have to try their phone numbers later today.
I do wish I had read reviews on this site. So far, I am very dissapointed in this experience.

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DO NOT ORDER FROM THIS WEB SITE!!!!!!!!!!!!!
ITS A SCAM!!!
THEY WILL TAKE YOUR MONEY AND YOU WILL NEVER GET YOUR PRODUCT!!!!
I SENT THEM 3 EMAILS....NO RESPONSE
THE WEB SITE SAYS THEY WILL NOT ANSWER THE PHONE....

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Whatever you do, do not order from this site. Their products are junk and do not even remotely resemble what they advertise. When you ask customer support for assistance in returning the item for a refund, they immediately tell you that there are no refunds for buyer`s remorse. If you respond to that email, you get sarcastic, completely unprofessional responses from their CSR, Moshe Ferdman.

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-Doing business with this company is a waste of YOUR TIME. They will trick you into believing that the item is on its way but the item is never sent, especially if you are ordering from outside of US. It`s been 2.5 months and the stuff hasn`t been sent yet, gave me a tracking number but it wasn`t even mine cuz it was sent to Jamaica (I live in Canada). It`d be better and faster if you order something from Mars.
-Worst customer service ever, an agent was dissing me in the background when I was speaking with the manager, who seemed nice but is a liar too. Promised that the item is going to be here in a week.
If you want to buy stuff from dillyeo, good luck, cuz you will never get your item.

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Being an experienced online shopper I have come to expect at least some level of professionalism and customer service from online companys that I choose to do business with.
THIS company has afforded me neither of these options. They do not update your purchase status, (ie: processing, packing, shipped, etc) and they make NO EFFORT at all to respond to cries for help using any of the options available to you on the website (help forms, email, phone, etc).
After more than 2 weeks of being totally and completelhy ignored by this company I finally filed a grievance through paypal, asking for either contact and service, or a refund. Their only reply? AN EMAIL CREDIT NOTE... SALE CANCELLED!

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Ordered a `Mystery Box`. I never expected to get a TV or anything great, but really? Let me tell you what I got. I got a Japanese (for use in Japan only) Wii controller and two pieces of junk (a USB port shaped like a man and a silicone phone case for a phone I don`t even have) and a Bluetooth Stereo Active set of headphones that are missing the charger so they`re useless.
Emailed support (support@dillyeo.com), got no answer. Emailed Brad@dillyeo.com and still got no answer.

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Orderd from here twice. First item was about a year ago, took about 3 weeks to get with no shipping update.
Just ordered from them again, thinking it may of been a fluke. Now 9 days into `overnight shipping`.
If its a great deal, then just expect to wait forever for it with no feedback. After this time, their deals are not worth the time and frustration dealing with them.

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I ordered a jacket from dillyeo.com about a week ago, I was not sure about this site because of the mixed reviews. However I contacted the site and spoke to a customer service rep and they were very helpful with processing my order and assured me that shipment would process promptly. As of yesterday afternoon I received my Fed-ex package with my brand new jacket. Package was presentable and was very happy with the service.

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Back in October I had a friend order me the Logitech X-530 5.1 speaker system from Dillyeo for my birthday. The entire time Dillyeo failed to update the order status on their site, which really isn`t a big deal for me. The speakers came in fairly reasonable time. I opened the cardboard shipping box and pulled out the Logitech box, which had smashed corners. No biggie, that`s what the box is for. I opened the Logitech box and pulled everything out...and the speakers don`t seem new. Mainly, the R/F speaker, which has the controls, has scratches all over the plastic and a few tears in the fabric grille. GREAT price/value, but probably not new. Should`ve been marked as such, otherwise I`m happy.

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Let me review my order blow by blow.
11/29/10 - I place an order for a box of pens, a lighter, and a mystery box
12/06/10 - My order is listed as preparing to ship, so i create a ticket asking when it will be shipped. I get a form response stating `I am going to have our RMA department send you your order immediately.`
12/09/10 - Order is still listed as preparing to ship, i have received no shipping notification. I create another ticket and get the same canned response.
12/10/10 - I create another ticket and this time get a response from Brian telling me that my package will ship today.
12/14/10 - Package is received by fedex
12/15/10 - Package is delivered (I live in IL)

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i should of listened to the reveiws
i made an order for a $5 mystery box & a few other items on 11/28/10
order is still showing as proccessing on 6DEC10 8 days later
company also has not responded to emails

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I ordered a keyboard mouse combo. Item arrived with everything but the mouse. Item was sent fast. And packing was great.
Item was exactly as described. Works great.
I would use them again without hesitation.

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0 useful
1 unuseful

Ordered a box of pens and one of their `mystery boxes`...5 days later, my order was still showing as processing, so I used their helpdesk feature to send in a request for an update or at least an acknowledgement that everything was either OK, on hold, or something. 2 days pass with no response..check the website and they had closed my ticket. Opened another asking for a status update...next day it was closed again with no action being taken or contact to me. Now a few days later, and there is still no progress being made on my order. I grow more skeptical about the integrity of this company with every day that passes and with every review i read about them.

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Dillyeo team has responded to this review:

If you would like help please email me directly and I will help you! brad@dillyeo.com support@dillyeo.com Thank you, dillyeo.com

AWas very pleased with the purchase, especially afer the original product that was ordered was defective, upon making light of the situation, I actually managed to speak with the owner of the company and was taken care of better than I could have imagined. I will definitely continue shopping on their site.

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Dillyeo is not an intentional scam. But it is VERY poorly run, and most of the 5 star reviews here (and elsewhere) are by their own staff.
IF YOU ARE HAVING PROBLEMS WITH REACHING SOMEONE AT DILLYEO: E-mail the people in charge. Brad@dillyeo.com seems like your best bet. Be sure that you make your subject line something like `DILLYEO IS A SCAM` so it will be opened. It is completely pointless to send them an e-mail through their contact form, it`s like pissing into the ocean. They`re constantly inundated by complaints because of their poor service, so make sure yours stands out. Try to get a phone number, it`s the best way to have your problem fixed.

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Dillyeo team has responded to this review:

Brad@dillyeo.com for any problems! Thank you for shopping @ dillyeo.com

Just to update... my money is no longer removed in a pending status from my bank.. it is actually fully removed. I`ve submitted 4 tickets to Dillyeo for support, and all have been closed and I`ve had no customer contact. My order is still `preparing to ship`. So unless it`s stealth shipped with no notification/tracking number. They`ve taken my money without providing merchandise. And with no contact I can only assume they`ve taken my money.

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I had purchased a new Web Cam on the 17th (Thursday). The money has been removed from my account, yet it`s still `preparing to ship`. While I`m very patient, I would like a time frame that I could expect delivery. I`ve put in a few tickets to customer service, and no reply. One ticket was even closed, yet no reply. Communication is not a high point of this company. If they`d just give me a quick reply, I`d stop worrying.

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So, I was able to get in touch with Dillyeo as a result of contact information from this page. They immediately handled the issues I noted in my May 24, 2010 review and gave me a full refund and an apology for the delay and confusion. One of the owners sent me an email and I must say I am impressed with the speed in which the matter was handled once I got in touch with someone!

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1 useful
0 unuseful

Dillyeo sent a used and malfunctioning sound system when a new sound system was ordered and payed for by customer. Original box was taped together, poor packaging, zero logitech paperwork included. Dillyeo made no response whatsoever to two emails to customer service. Customer service did read the emails regarding the logitech sound system, because the next day the item for sale was listed as `Refurbished` instead of `New`. I saved the screen shot of the day I ordered the system where it was plainly listed as `CONDITION: NEW`. I just want to return the item and get a refund! What a total rip off!

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Great transaction! I was worried because it was a large order and I did not get a order confirmation. The computer showed up 3 days! Fast shipping.....!

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1 unuseful

... They charged me twice for one product. I have yet to hear a response BUT I AM VERY UNHAPPY RIGHT NOW! Their contact page sucks, and the `reset password` doesnt work. So i cant log into `my account` to cancle it and I am completely helpless. if eel like they built a wallt o stop me from contacting them. HELP ME!

Dillyeo team has responded to this review:

Please contact me directly and I will make sure you are taken care of! Brad@dillyeo.com support@dillyeo.com Thank you, Brad

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0 unuseful

OK Here is my update to the situation. I finally got someone from Dillyeo.com to respond to my emails. They told me the charges were just pending. I have never seen three pending charges for one item. The two other pending charges did go away yesterday. Either way, why would they do this? These pending charges tied up my funds. Also, as of yet, I don`t know if I`ll actually receive my laser. We shall see.

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Dillyeo team has responded to this review:

Please contact me directly and I will make sure you are taken care of! Brad@dillyeo.com support@dillyeo.com Thank you, Brad

Review rating
1 useful
2 unuseful

The people at dillyeo are trying to rip me off. I WISH I HAD GONE THROUGH PAYPAL. Then maybe I might be able to get my money back. I ordered one laser and these scammers charged me three times! I cannot believe I bought something from them. I new their website looked odd or amateur. All I can say is that if they don`t give me my money back I`m going to report them to the BBB, the F.T.A., the IC3, and I will trash them as much as I am possibly capable of. Do they even have an available phone number? I can`t find one anywhere. I swear to god ill go to Illinois and stand out front of their business and protest. It will be worth it. I`ve always wanted to go to IL. anyhow.

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2 useful
0 unuseful

Update to my review on 1/29- Wow! After reaching someone at Dillyeo a few days after posting here, they not only took care of my problem, they upgraded my system! I now have a faster, newer computer, plus a new keyboard+mouse, and a few other `extras` thrown in! Best of all, a sincere apology, which iced the deal!
Bottom line- I`m a tough customer, but fair. Although it took a long time to resolve this issue (apparently due to operational changes), I am satisfied with Dillyeo, and would buy from them again.

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1 useful
0 unuseful

After 12 days of not receiving an e-mail of my order being shipped, i googled `dillyeo` to go check on my order. I saw this site and visited it seeing google finish it as `dillyeo scam`, afraid i paid for something i wasn`t going to get. After seeing the reviews, i was in fear i would get a crap product or it would take another 2 weeks. BUT today, day 12, i recieved my brand new wireless keyboard and mouse shipped in a nice box and perfectly packaged. Though, i doubt i will order anything else from the site with all the other reviews. Guess I got lucky.
And i may have had the e-mail saying it was shipped go to my junk mail. I generally look over quickly and delete, so I may have missed it

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0 useful
1 unuseful

I am `now` happy with dillyeo... They corrected my problem and picked up the shipping tab both ways. The guy who helped me (Eddy) said the company is under new management and since my issue in August last year I placed several orders and they shipped same or next day. Bravo on the new site and keep up the good work.

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1 useful
0 unuseful

I purchased a `refurbished from Dell` computer back in October. The computer had a noisey fan and would shutdown periodically for no good reason. Inside the unit there was animal hair. No biggie- I called their support and they had me ship it to them. Several weeks went by, and they shipped the computer back, with NO REGARD to packaging, and didn`t fix anything.
I called again, they had me ship it again, several weeks went by again, and they called to tell me there was nothing wrong with the computer. At this point I asked for a refund. I was told by support by phone that a credit would be issued to our card. It`s almost February, and now they say they`re sending another PC.

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Dillyeo team has responded to this review:

Please see the above comments from CartmanSpeedzone. Support team

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2 unuseful

wow. great deal. i got 3 for my self.

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2 unuseful

Seems like people get different experiences from dillyeo. Has any one ever heard of making a phone call?? Well I have not bought anything in a while from them but the times I did it was in a timely manor. I am going to go ahead and buy something to see if what everyone says is true. Will update soon.

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2 useful
1 unuseful

this place is terrible I have emailed they have emailed me 5 times, `with another product selection to replace my sold out product` I responded every single time. Even emailed them on there website. I still have not recieved anything and I ordered 9/30/09 and it is is 11/7/09. I was told I would recieve a refund the beginning of this month. Still nothing there this place is a sham

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2 useful
1 unuseful

First things first - ditch this bullshit.
The customer service with this site is awful. I recently bought 4 webcams, each with a mic/headset combo and only received 2 of the mic/headsets. It has now been almost 3 weeks since I emailed their support team and not only is the issue still open, but I have yet to actually receive a human response. The closest thing to a response was an automated excuse that their support site `needed to be erased` so that they could fix the problems they were having.

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2 useful
1 unuseful

Bought a queen sized bedsheet set for $24.99 + CA sales tax and shipping. WTF? Why did they charge me CA sales tax when they`re located in IL? (More CONS below.) The sheets never came, and after 2 weeks of waiting & emailing customer service and not getting a single damn reply back, I filed a non-receipt claim w/ PayPal. Got my money back, but I am seriously never going to order from this shitty company again. Very shady, so even if the deal seems like a `steal`, trust me, it`s no deal you`re getting.

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2 useful
1 unuseful

Strange place. My first order was prompt. But my second order never arrived. Seems like great deals but I`m not sure it`s worth the time and effort it takes to get the item! I sent friends to their site and they were all pleased yet I never received my second order. I think they seem a bit confused.

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0 useful
1 unuseful

hey mirvine, where`s frugal joe? it`s obvious you work for them and are trying to be shady and boost them. Go back to honest business practices. If you spent as much time shipping the orders you have instead of trolling for neg reviews, you might have less neg. feedback

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Review rating
2 useful
1 unuseful

Well writing again. many people say that dillyeo is a scam. well they are not. I got my products. they may have taking about 1-2 weeks longer, but i got it. And they were great.

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Review rating
2 useful
2 unuseful

I am Valerie, the new Customer Support mgr here at Dillyeo.com.
I apologize for anyone who says that they have emailed and gotten no response, or an undeliverable message... this was caused by a glitch in our server. I was responding to emails and not realizing that these emails were not being delivered. Also please be sure that we are not on your blocked or spam list!
I apologize for any inconvenience or past issues you have had with Dillyeo.com. We are currently working diligently to fix all of these problems and give you the best deals on the web and the best service possible.
For questions or comments feel free to email Support@Dillyeo.com or call 312-786-4309

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Review rating
1 useful
1 unuseful

Bought a refurb computer, Took two weeks to get shipping info. The computer smoked when I plugged it in. Waiting on a shipping label to return the product.

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2 useful
1 unuseful

Ordered once. Never could get shipping information. In fact, never did get a single response to numerous emails requesting information. I had to appeal to Google Checkout people to make contact with Dillyeo. They are getting me a refund. Never, Ever would I order anything from these people again. Not worth the hassle!

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0 useful
1 unuseful

I`ve ordered twice and had problems with shipping twice. After 4 weeks, status on last order is `gathering inventory`. I`ve sent email that has been returned as `undeliverable` even though I receive updated deals from them daily. No customer service phone number either. I have reported them to the Better Business Bureau. I hope that they can get their act together because it would be a great place to shop otherwise.

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Review rating
2 useful
1 unuseful

I placed an order with Dillyeo 3 months ago and still have not received the product or the refund they promised me months ago. I got the line that the item was lost in the mail and they were unable to track it. SCAM

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3 useful
1 unuseful

Ordered from these guys. Took over two weeks to ship my item. Paid $5 for shipping and received a hand-written envelope with stamps via USPS even though their site indicates FedEx or UPS are used.
With the long delay in shipping, I wonder if they actually have the product, or if they are doing this on consignment.

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2 useful
1 unuseful

I really like this site. Everything is simple and easy to find i like how they have a past dillyeos where you can vote to bring items back. so now i can finally get that digital camera i want.

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1 useful
3 unuseful

Dillyeo is great, shipping was fast, and products are great. Hope to hear more great reviews about this site.

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